The State of Customer Growth & Retention

We just released our new report: "What the Best Post-Sales Teams Are Thinking About Entering 2026: The State of Customer Growth & Retention"

Inside, you'll find the blueprint for driving efficient, durable revenue growth by unlocking value for existing customers.

What's Inside: Your 2026 Blueprint

• Financial Benchmarks: Understand the median Net Revenue Retention (NRR) and the NRR premiums that deliver a higher enterprise valuation.

  

• Efficient Expansion: Tactical guidelines for framing expansion as the next step, knowing that selling to an existing customer is 5X more probable than acquiring a new one.

• Relationship Risk: Master the playbook to mitigate the 65% probability of churn following an unmanaged executive change at a customer account.

  

• AI Strategy: Learn how to deploy AI to meet the customer expectation for deep personalization at scale.

Download the report to prepare for your 2026 customer growth and retention strategy.