Hold The Churn with Elias Kokaly, VP Customer Success at DataGrail

🎧 Tune in to the latest episode of Hold The Churn.

In this episode, I talk to Elias Kokaly, the VP of Customer Success at DataGrail, where he leads the team responsible for building deep, trusted relationships with customers in one of the most sensitive and high-stakes domains in SaaS: data privacy.

Elias has built and scaled customer success organizations across complex, regulated environments, and brings a rare perspective on what it really takes to maintain customer intimacy as companies grow. He’s deeply thoughtful about how companies can continue to know and grow their customers without losing the human connection that drives long-term retention.

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